Courier dispatch software for small UK fleets
A drag-and-drop dispatch board that takes a courier job from booking to signed proof of delivery — and a marketplace that helps you find work for the way back.
What does the dispatch board actually look like?
It is a kanban board: columns for each stage of a job, cards you drag between them. A new booking lands as a card, you drag it onto a driver, and from that point the card updates itself as the driver works — no ringing round to ask where a parcel is. The board is the single screen a dispatcher keeps open all day, showing every live job, who holds it, and what state it is in.
Cards carry the details that matter for couriers: collection and delivery addresses, time expectations, the customer, and any notes. When something changes — a driver marks arrival, uploads a photo, captures a signature — the card reflects it immediately.
How does a job move from booking to proof of delivery?
Every job follows the same lifecycle: create, assign, status updates, photos, then proof of delivery. The stages are consistent whether the work came from your own customer, a quote you sent, or the marketplace.
| Stage | Who acts | What happens |
|---|---|---|
| Create | Dispatcher | Job is booked with addresses, customer and notes — or converted from a quote |
| Assign | Dispatcher | Card is dragged onto a driver; the job appears in their app |
| Status | Driver | Accepts the work, then checks in at each stage from the app |
| Photos | Driver | Condition and loading photos attach to the job record |
| POD | Driver + customer | Signature and delivery photos close the job, ready to invoice |
How do drivers accept and update jobs?
Through the Smart Strix driver app on their own phone. An assigned job appears with everything the driver needs; they accept it, then work through status check-ins as the day unfolds. Photos upload with offline retry, so a dead spot in a loading bay does not lose evidence — the app sends it when signal returns. The dispatcher watches all of this happen on the board rather than chasing it by phone.
What proof of delivery do customers get?
A customer signature captured on the driver's screen plus delivery photos, stored against the job. That record flows straight into invoicing, so a disputed delivery is answered by opening the job rather than digging through camera rolls. There is more detail on the proof of delivery page, including customer ratings and the POD-to-invoice flow.
You can also send customers a live tracking link — a signed, expiring URL showing the job's progress on a map, with no account or app needed on their side.
How does the marketplace fill empty legs?
Empty return miles are the quiet cost of courier work, and this is where Strix differs from a standard dispatch tool. The job marketplace lets you browse consumer jobs from the Smart Taurus marketplace by radius and quote on the ones that suit your routes. Auto-bid rules — margin strategy, minimum and maximum bounds, time-decay pricing, preferred partners — can quote on your behalf within limits you set. You can share your own jobs out too. No other UK fleet tool has an attached consumer demand side.
Who is Smart Strix courier dispatch for?
Same-day and multi-drop couriers, owner-drivers scaling into a small team, and van operators between 2 and 50 vehicles. If you dispatch from a whiteboard, a WhatsApp group or a spreadsheet, the board replaces all three. Larger operations with dedicated transport-planning departments will want heavier TMS tooling; Strix is deliberately built for the size of fleet where the person dispatching is often also quoting, invoicing and sometimes driving. See pricing — Starter covers up to 3 drivers and Advanced is unlimited.