Proof of delivery app: signature, photos, rating — then the invoice
Electronic proof of delivery that closes the loop: the customer signs on screen, photos document the drop, and the signed job is ready to bill.
What counts as proof of delivery in Smart Strix?
A layered record, because a signature alone settles fewer disputes than people expect. Strix captures several elements against the job, each doing a different evidential job:
| Element | What it proves |
|---|---|
| Customer signature | Someone accepted the delivery, signed on the driver's screen |
| Delivery photos | Condition and placement of the goods at handover |
| Status trail | The job's check-ins from assignment through to completion |
| Customer rating | How the delivery experience landed, captured at the moment |
Together these answer the three questions behind every delivery dispute — did it arrive, in what condition, and who took it — with evidence created at the doorstep rather than reconstructed a fortnight later.
How does signature capture work for the driver?
The customer signs directly on the driver's phone screen as the final step of the stop. No stylus, no printed run sheet, no clipboard handed through a doorway. The signature saves against that specific job immediately, so it can never be attached to the wrong delivery or lost between the van and the office. If the drop happens somewhere without signal, capture still works — the driver app queues uploads and retries when coverage returns.
Why do delivery photos matter as much as the signature?
Because most disputes are about condition, not receipt. A signed-for sofa with a scuff invites the question of when the scuff appeared; a photo taken at handover answers it. Photos also cover the growing share of deliveries where nobody signs at all — left in a porch, with a neighbour, at a site office. For fragile or high-value work, drivers can photograph goods at collection too, bracketing the journey with before-and-after evidence on the same job record.
What is the customer rating for?
A quick read on service quality, gathered while the experience is fresh. Ratings accumulate into a picture of how deliveries are landing — which drivers customers consistently praise, which routes generate friction — that a small fleet would otherwise only learn about through complaints. It is feedback as a by-product of the POD flow, costing the customer a few seconds.
How does a signed POD become an invoice?
Smart Strix runs quote → job → POD → invoice as one connected flow. When the POD lands, the job is billable: raise the invoice from the completed work and it moves through draft, sent, viewed and paid, with AR automation handling reminders, late fees and partial payments. Invoices export to Xero or QuickBooks via OAuth. The practical effect is that billing waits on nothing — the evidence and the invoice come from the same record, so "can you prove this was delivered?" never delays payment.
Who benefits most from ePOD?
Couriers, removals crews and any 2–50 vehicle operator whose income depends on demonstrating completed work. Same-day couriers use it to close jobs on the dispatch board in real time; removals firms lean on the photo record for condition disputes; subcontracted fleets use signed PODs to get paid by principals without paperwork ping-pong. Customers, meanwhile, can watch the job approach through a shared tracking link before the signature moment even arrives. It is all included in the platform — see pricing.