Software for Courier Companies in the UK
Same-day work doesn't wait for spreadsheets. Smart Strix gives UK courier companies a dispatch board, proof of delivery, invoicing and a marketplace of consumer jobs to fill empty legs — all from the driver's phone, with no hardware to fit.
Why do courier companies need dedicated software?
Because same-day and multi-drop courier work moves faster than generic tools can keep up with. A booking lands at 9:14, needs a van by 10:00, and the customer wants to know where their parcel is by lunchtime. Running that on WhatsApp threads and a whiteboard means double-keyed addresses, drivers ringing in for the next job, and invoices raised days late. Courier company software puts booking, dispatch, tracking and billing in one place so the office isn't the bottleneck.
How does the Smart Strix dispatch board handle same-day work?
Jobs sit on a drag-and-drop kanban dispatch board, so a controller can move a consignment from new to assigned to in-progress in seconds. Every job follows the same lifecycle — create, assign, status updates, photos, then POD — so nothing goes quiet between collection and delivery.
- Assignment optimisation: the optimizer scores your drivers on proximity, experience and backhaul potential, with weights you can tune yourself.
- Vehicle fit: capacities in pallets, kg and m³ mean a two-pallet consignment never gets assigned to a small van.
- Service areas and no-go zones: keep drivers inside the patches they actually cover.
- Ordered multi-drop days: build a driver's day as a sequence of stops and see utilisation at a glance.
Can customers see where their delivery is?
Yes — you see every driver and job on a live map, tracked through the driver's phone rather than a fitted tracker, and you can send customers a signed shareable tracking link that expires when you choose (anywhere from 5 minutes to 14 days). That answers the "where's my parcel?" call before it happens. Live GPS tracking is included on the Advanced plan.
How does proof of delivery work for couriers?
Drivers capture proof of delivery in the app: a customer signature plus job photos, stamped against the job record. When a consignee disputes a delivery, you pull up the signed POD instead of trawling a camera roll. POD flows straight into invoicing, so completed work becomes a sent invoice without re-typing anything.
What fills the van on the empty leg back?
The Smart Taurus job marketplace — a feed of consumer jobs you can browse by radius and quote on directly from Smart Strix. No other UK fleet tool has an attached consumer demand side. Dead mileage on the return run is one of the biggest hidden costs in courier work, and marketplace quoting gives you a way to chase paid loads for those legs. Auto-bid rules take it further: set a margin strategy, minimum and maximum prices, time-decay pricing and preferred partners, and let the system bid within your limits.
How does AI pricing help with courier quotes?
Strix AI suggests prices using real route estimates combined with your own history — the win rates and percentiles of quotes your fleet has actually had accepted. You keep control with rate cards per job type, floor, ceiling and margin guardrails, daily caps, and a shadow mode that lets you review auto-applied pricing before it ever goes live. Every decision is logged. Strix AI is an add-on: AI Core is £39/month (150k tokens) and AI Scale is £199/month (2M tokens), both ex VAT.
What does courier software from Smart Strix cost?
It's free to get started. The Starter plan covers up to 3 drivers, and Advanced adds unlimited drivers plus GPS tracking, billed monthly or yearly with no long contract — cancel anytime. Full details are on the pricing page. If you're just setting up, our guide on how to start a courier business in the UK walks through the basics.