Last Mile Delivery Software for UK Fleets
The last mile is where delivery promises are kept or broken — dozens of stops, tight windows, and a customer refreshing a tracking page at every one. Smart Strix organises the stops, shows customers where the van is, and captures the proof at each doorstep.
What makes last mile delivery hard to manage?
Volume and visibility. A van doing forty residential drops generates forty chances for a failed delivery, a mis-scan or a "where is it?" enquiry — and the sender's brand takes the blame for every one. The operational answer isn't more phone calls; it's a system where every stop has an owner, an order in the run, a live position and a proof record. That's the job Smart Strix does for small and mid-sized delivery fleets.
How do multi-stop driver days work in Smart Strix?
A driver-day assignment is a sequence: you load a driver's shift with stops in the order they should run, and the driver works down the list in the app. Utilisation figures show how full each day is, so you can spot the van carrying eighteen drops next to one carrying forty and rebalance before the morning goes wrong. On the dispatch board, late-arriving parcels drag onto whichever driver's day has room, and the assignment optimizer can rank candidates by proximity, experience and backhaul with weightings you control. One honest note: Smart Strix orders and assigns stops — it isn't an automated route-sequencing engine.
How do customers track their delivery?
Through shareable live tracking links. Each link is signed and expires on a window you choose — from 5 minutes for a single imminent drop up to 14 days — so a recipient sees the driver's position while it's relevant and nothing afterwards. Inside the office, the live map shows every van and job at once, with breadcrumb history for reviewing how a round actually ran. Because positions come from the driver app, a new subcontract van is trackable the moment its driver signs in — no fitter's appointment. GPS tracking sits on the Advanced plan.
What does proof of delivery look like at the doorstep?
At each stop the driver captures a recipient signature and photos in the app — parcel at the door, handed over, or left in the agreed safe place — and the record attaches to that job with its timestamp. When a "never arrived" claim reaches you, the POD record answers it in one click. The full lifecycle is visible per job: created, assigned, status changes, photos, POD — no stop simply disappears into "the driver said it was fine".
Does Smart Strix handle billing for delivery contracts?
Yes — completed work rolls into invoices that progress through draft, sent, viewed and paid, with automated reminder schedules, late fees and partial payments for clients on account. Invoice export to Xero and QuickBooks keeps the books aligned without duplicate entry. If capacity runs light between contracts, the attached Smart Taurus marketplace offers consumer jobs to browse by radius and quote on.
Who is Smart Strix for in last mile?
Independent delivery firms, final-mile subcontractors and e-commerce brands running their own vans — anywhere from 2 to 50 vehicles. A three-van operation fits the Starter plan (up to 3 drivers); growing fleets move to Advanced for unlimited drivers and live tracking, priced monthly or yearly on the pricing page. For the wider operational picture, read our guide on how to manage a small delivery fleet.